致XBOX群体

你们说过了，我们也听到了。好的客服和消费经历是我们非常关心的。可是说句实话，我们并没有做好。

大家有抱怨过糟糕的客服经历，也有抱怨过因为你们的机子故障而不得不退换的不幸。

大多数的客户还是有比较好的经历的。
但是到有人提出关于我们产品的可靠性或者我们对客户的许诺问题时，我是会非常认准对待的。

最近我们一直在跟进，并且不断测试可能造成三红的各方面因素。在不断的尝试和研究之后，我们已经对机子做出了一定的改进。

当然我们也必须要采取一些措施让客户可以继续游戏，而且不提心吊胆。
从现在开始，所有的360机子都将针对三红故障延长保修期。这对于新卖出和以前卖出的机子都适用。
目前我们的保修期是1年（有的国家2年），但是今天开始所有的三红的机子都可以享有3年的保修期。
只要客户的机子三红了从买机算起三年内，微软都给他免费的修，也包括出邮寄的费用。而且以前你们曾经因为修三红而出过的钱，
我们也都还给你们。由此MS会站在他产品的后面确保所有的玩家都能享受美妙的游戏。如果我们因为机器而让你们有不愉快的经历，
在这里我们真诚的道歉。我们会担负起责任并且不断改变，为了确保玩家能有更好的经历。

这个在全球范围内还要几天才能运作起来，我也会非常感激你们的耐心。我列出了FAQ或许能解答大家的一些疑问，回头我们也会更新的。

我会感谢你们，也代表所有MS的员工，感谢你们的支持。

Open Letter From Peter Moore

To our Xbox Community:

You\'ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we\'ve not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it\'s something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I\'ve posted an FAQ that should address some additional questions, and we\'ll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.

非行货区御客様活び该宿命论

昨日刚购入新电脑....

今天就来这么一个利好消息...