有没有兄弟在Joe's New Balance Outlet海淘过的?急问!

  • 菲亚娜的末裔
    3号在Joe's New Balance Outlet买了3双鞋,填的转运地址,信用卡扣款成功,但第二天来了封邮件
    Thank you for your order from Joe's New Balance Outlet! We regret to inform you that we are unable to process your order successfully. We have not been able to verify the billing address used on your order.

    To ensure accurate processing of your order, please contact our Customer Care department by calling (866) 590-4965 (Mon-Fri 10-6 PM EST) or reply to this e-mail to resolve this issue.

    Please note: We have authorized the purchase amount with your financial institution, and this pending charge may still appear on your account.

    To avoid additional delays, please respond to this e-mail within 3 business days. If you do not respond to this e-mail within 3 business days, the order will be canceled and the pending charges will be removed from your account within 5 business days.

    We look forward to hearing from you!
    请问这是什么意思?用翻译软件查了下貌似是账单地址有问题,求问有没有买过的兄弟来说一下,谢谢
  • h
    hmilychen
    和那边客服说明一下你是中国人,然后问问她需要提供什么信息才能证明这个卡是你在使用。
  • v
    v12
    去年淘的时候没这事,帐单地址填转运公司就可以,
    可能是今年那个BUG码时国内玩的太狠了,所以现在帐单地址查的紧了。
  • w
    wangduo_jojo
    刚买两双都已经到转运了。
  • 童话迷宫
    因为你的billing address和shipping address填的都是国外的转运地址
    而你的信用卡是在国内办的,所以你信用卡信息和billing address不符合
    回个邮件说明一下这是本人使用就好了
  • a
    alpha.h
    一般来说贴张信用卡账单证明是本人的卡就可以了。
  • 菲亚娜的末裔
    谢谢大家回复,先回个邮件说明卡是我老婆的,看看对方怎么回复